​What is Diversion? ​

Diversion isn’t prevention — families referred to this program are already homeless. But it does prevent another move into shelter. ​Our team works with families at the “shelter door” to help them stay where they are — often doubled-up with family or friends — for up to 30 days while we assist them in securing permanent housing.

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How Does it Work?

A Diversion case manager supports up to 10 families at a time, providing:

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• Mediation with hosts (family/friends) or landlords to extend temporary housing

• Rapid access to benefits like SNAP, childcare vouchers, and other public assistance

• Referrals for healthcare, job support, and housing services

• Transportation to appointments and agencies

• Landlord advocacy to overcome housing barriers

• Targeted financial assistance for move-in costs such as first month’s rent, deposit, or utilities

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At the end of the 30 days, families either:

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• Move directly into permanent housing and join our AfterCare program for continued support, or

• Are placed in the next available space in Family Promise’s shelter program.

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Why it Matters?

​Diversion meets families in crisis with fast, flexible solutions — and it works. Launched in 2020 with support from Family Promise National and Synchrony, our pilot helped its first family secure housing just a week after launch. With over 10 daily calls for shelter in Indianapolis alone, Diversion plays a vital role in reducing trauma and expanding capacity.

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Program Resources​​​

Interested in launching a Diversion program at your organization? 

For questions, email Matt Fultz, Executive Director, at matt@fpgi.org

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